At Urban Stay, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, submit an enquiry, or apply for accommodation. By using this website, you agree to the terms outlined below.

When you interact with our website, we may collect personal information such as your name, email address, and phone number, as well as any details you provide through enquiry or application forms. If you apply for accommodation, we may also collect additional information such as your employment details, references, and identification documents. In addition, we may automatically collect technical information like your IP address, browser type, and pages visited through the use of cookies and analytics tools.

We use this information to respond to your enquiries, process tenancy applications, manage communication throughout your stay, and improve our website and services. We may also use it to comply with legal or regulatory obligations. We do not sell, rent, or trade your personal information to third parties.

Your information may be shared with property management staff or contractors directly involved in processing your application or managing your tenancy. We may also share data with trusted service providers—such as payment processors or cloud-based form systems—who help us operate our website and internal systems. In certain cases, we may be required to disclose information to government or law enforcement agencies to meet legal obligations. All third parties are required to handle your information securely and use it only for authorised purposes.

Our website uses cookies and analytics tools to understand visitor behaviour and enhance your browsing experience. You can choose to disable cookies in your browser settings; however, this may affect how certain features function on our site.

We take the security of your information seriously. All data is stored securely in password-protected systems with access limited to authorised personnel. We retain personal information only as long as necessary to fulfil the purpose for which it was collected, or as required by law.

You have the right to request access to, or correction of, any personal information we hold about you. To make a request or raise a concern, please contact us at rooms@stonewoodgroup.co.nz or by post at Ground Floor, Shed 19, 137 Quay Street, Auckland 1010.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, along with the revised date.